Search for:



In-N-Out defies the norms of typical fast-food chains. It doesn’t franchise, avoids rapid expansion and sticks to a simple menu that’s barely changed in 75 years. It has a cult following and lines that stretch down the block. Here’s how it turned simplicity and consistency into a recipe for success.

Produced by: Tasia Jensen
Managing Producer: Beatriz Bajuelos
Camera: Andrew Evers
Editor: Marisa Forziati
Animator: Elham Ataeiazar
Senior Production Manager: Kathy Mavrikakis
Narrator: Nicolas Vega
Additional Footage: Getty Images, Cy Soliman

Subscribe to CNBC Make It.: http://cnb.cx/2kxl2rf

About CNBC Make It.: CNBC Make It. is a new section of CNBC dedicated to making you smarter about managing your business, career, and money.

Ready to boost your career and income? Don’t miss our special Black Friday offer: 55% off all Smarter by CNBC Make It online courses. Learn how to earn passive income online, master your money, ace your job interview and salary negotiations, and become an effective communicator. Use coupon code THANKS24 to get the best deal of the season—offer valid 11/25/24 through 12/2/24: https://cnb.cx/4fDsHgL

Connect with CNBC Make It. Online
Get the latest updates: https://www.cnbc.com/make-it
Find CNBC Make It. on Facebook: https://cnb.cx/LikeCNBCMakeIt
Find CNBC Make It. on Twitter: https://cnb.cx/FollowCNBCMakeIt
Find CNBC Make It. on Instagram: https://bit.ly/InstagramCNBCMakeIt
Find CNBC Make It. On LinkedIn: https://cnb.cx/MakeItLinkedIn

#CNBC
#CNBCMakeIt
#InNOut

How In-N-Out Turned A $4 Burger Into $2 Billion A Year

26 Comments

  1. There are two locations north of where I live and they are about 1 mile apart and both are always busy. There's another one south about 5 miles and that location is ridiculously busy as well. We need more In N Outs! lol

  2. It is the consistency and quality of the burgers. The first meal I wanted when I returned from a trip from Mexico was an In-N-Out burger. Literally went straight there from the airport.

  3. I was raised on in n out, but in my opinion, other than price, shake shack is more superior. Tastes fresher and overall menu is better.

  4. I love no Apps and no coupons. They just give their best price without jumping through hoops.

  5. How does the company pay its California employees more than the state minimum wage for fast food workers? The phony "experts" claim that paying a decent wage will cause layoffs and higher prices.

  6. Mrs, the code language for Starbucks is called “Italian language”, for the non Americans…;)
    What a bunch of ignorants

  7. There's some irony about the "In-N-Out" moniker: If you want a Burger from In-N-Out, it ain't gonna be in-and-out. Give yourself at least one 45 minutes of waiting in line. The drive through lines are literally stretched around the block 5 million times over. McDonald's, usually next door, should be re-branded: "Straight-Through, No Waiting"…as there is zero waiting time on their drive through lines.

  8. I ate at in and out for the first time in logan utah was excited to finally get to one. I was disappointed nothing special would rathet eat burger king or mc donalds. Fries were not good.

  9. Its like making not bad food works. Consistent performance. Keep useless people with useless degrees away from your company.

  10. Here's the difference: In-N-Out is fast food trying to be gourmet, while Shake Shack is gourmet trying to be fast food.

Write A Comment