George Kunnappally is one of the most accomplished figures in the hospitality industry. As a Managing Director of Nando’s UAE, he heads the popular fast-casual chain known for its flame-grilled PERi-PERi chicken across 20+ locations. He has also been voted #3 on the Caterer Middle Power List for two consecutive years in 2020 and 2021.
Despite his many achievements, his unassuming personality shines through in this conversation when he attributes serendipity to his success and, in his modest ways, says he doesn’t have any special talent or skills. Here’s what you’ll get to learn in this podcast:
George’s journey of getting into the hospitality industry, the early obstacles, rejections, and with them, some invaluable learnings. The importance of championing women employees in hospitality and giving them a true level playing field and the culture at Nando’s. An owner’s mindset while being an employee helps in better decision-making and leadership. Thoughts on delivery aggregators and why restaurant operators can’t ignore them.
CHAPTERS
00:00 Introduction
02:15 Serendipity
11:05 Chance Playing a Key Role in Early Success
19:27 Work-Life Balance
23:16 Having An Entrepreneurial Mindset
35:14 Self-Awareness and Career Decisions
48:38 The Importance Of Having Fixers and Closers On The Team
53:09 Being A Committed Feminist
56:29 Nando’s As a Liberal and Equal Opportunity Employer
1:02:46 A Book That Left a Lasting Impression
1:11:05 Delivery Aggregators – A Boon or a Bane
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