A roundtable with three of the top global hospitality industry concept creators and entrepreneurs to tackle their perspective on customer experience and to discover what it will look like eating in a restaurant in the future. Several aspects of the customer experience ranging from technology and data to sustainability and traceability are going to be touched. This interview is organized by Food business Challenges Chair.
Guest speaker:
– André Terrail (Chairman, La Tour d’Argent): Head of the world-renowned La Tour d’Argent, a centuries-old iconic restaurant embracing the digital age while remaining true to its rich heritage
– Jean Valfort (Founder & CEO, Panorama Group and Devor): Food entrepreneurs and restaurant consultants for some of the most successful and disruptive restaurant concepts throughout France, and pioneer of Ghost Kitchens in France
– Michael Bonadies (President, Bonadies Hospitality): Leading global hospitality industry concept creators, brand builders (Nobu – New York and London) and consultants for some of the top players in the hospitality industry, such as Marriott International and Four Seasons New Orleans
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