I’m sorry but I think this the funniest video on YouTube. Roya nails the nicey-nice American customer service attitude but critiques it with a little realism from France. Cheers love it. Best of all worlds, right?!
– “If a customer doesn’t pay you child support, aka tips in the US, what would you do”? – “Nothing, because the restaurant owner pays a decent living wage, right”?
Imo a better saying is "always treat the customer like they are right" Cause everyone knows that the customer isn't always My experience isn't in restraunts though, it's a cashier
So, in the USA, waiters and waitress are poorly paid (if they are paid at all), depending on the good will of customers (who frankly shouldn't be the ones paying someone to do their job) and they have to kiss their costumers' @sses to please rhem! Some of those customers act like spoiled children and someone who are underpaid and have a terrible job, need to put up with whatever the customer makes up to be a Karen/Kevin?!
Honestly Spain, Switzerland, and America have amazing customer service. In Paris, it’s a social club. If the server knows and likes you, you get preferential treatment. They get paid enough, so they work at a lower intensity. Yes the food culture & mannerism are other dimensions to talk about This is just my experience. In America, they want to work & generally work very hard — With or without tips. Really in the end the customer is the one paying the restaurant. They can take their money wherever they want. The customer isn’t always right, but they can be wrong with dignity.
As a French customer, I’m so happy French waiters and waitresses aren’t supposed to please my every needs or something, and just be themselves, within the mutual respect of each other
Service (as in France, where I’ve travelled and lived) vs being servile (which does seem to be the US model, where I’ve also traveled a lot): I’ll take the more sincere European version any day.
“It’s your job to make them happy!” “Au contraire, it is my job to exchange a predetermined selection of available food and beverages for money. Besides that I don’t care”
I’m a Brit, and we love to tease the French. But this somewhat exaggerated, I may be lucky but I have received good service in French restaurants. And I would never ask for a menu item to be changed. I read the menu outside or posted online and if they don’t have what I want I go to another restaurant. Sorry but this one is a miss and not funny.
How do French servers feel about allergies? Like, if someone has a peanut allergy, does the kitchen get spoken to about making sure it's all safe for the customer, or is it a roll of the dice kind of thing? 😂
OMG this js sooo true. It’s scary to call any customer service here in France. 😅 if you get any one on the line at all. On the other hand when you do and put your fears aside and are willing to take some abuse ie you have to grovel they will take their time and will actually think with you. The end result maybe ‘I can’t help you but I know some one who can’
Yeah no, most restaurants are not like that. Some are, and the servers definitely do think the customer is wrong behind their back, but yellong at them directly is a big no no here too :/
The customers seems to be spoiled there….i get if a customer would drop something by accident ok i get but if the customer does it on purpose and does a karen act, i would be like aswell 'madame/monsieur veuillez prendre cette porte dont vous avez pris pour entrer s'il vous plaît et bonne journée !' Telling them to leave professionaly for bad behavior. You shall not pass! Except sadly i know it isn't like this there ans is more complicated.
44 Comments
I’m sorry but I think this the funniest video on YouTube. Roya nails the nicey-nice American customer service attitude but critiques it with a little realism from France. Cheers love it. Best of all worlds, right?!
Love your French accent! ❤
– “If a customer doesn’t pay you child support, aka tips in the US, what would you do”?
– “Nothing, because the restaurant owner pays a decent living wage, right”?
Am I French???
The French server could work at Katz's Deli in NYC. She'd fit right in.
The customer is always right, in matters of taste. The last part of the expression was removed for marketing purposes.
Imo a better saying is "always treat the customer like they are right"
Cause everyone knows that the customer isn't always
My experience isn't in restraunts though, it's a cashier
So, in the USA, waiters and waitress are poorly paid (if they are paid at all), depending on the good will of customers (who frankly shouldn't be the ones paying someone to do their job) and they have to kiss their costumers' @sses to please rhem! Some of those customers act like spoiled children and someone who are underpaid and have a terrible job, need to put up with whatever the customer makes up to be a Karen/Kevin?!
Honestly Spain, Switzerland, and America have amazing customer service. In Paris, it’s a social club. If the server knows and likes you, you get preferential treatment. They get paid enough, so they work at a lower intensity.
Yes the food culture & mannerism are other dimensions to talk about
This is just my experience. In America, they want to work & generally work very hard — With or without tips.
Really in the end the customer is the one paying the restaurant. They can take their money wherever they want. The customer isn’t always right, but they can be wrong with dignity.
I love these videos so much !!!! 😅 it’s crazy how accurate she is 😂
As a French customer, I’m so happy French waiters and waitresses aren’t supposed to please my every needs or something, and just be themselves, within the mutual respect of each other
She would be an amazing teacher!
You seriously make me want to move to France 😹
Service (as in France, where I’ve travelled and lived) vs being servile (which does seem to be the US model, where I’ve also traveled a lot): I’ll take the more sincere European version any day.
I work like barista in California, and workers here don’t care about guests at all
I was kind of hoping for the subjects of pay and tips to turn up.
And customers are very, very definitely not always right.
Fill in the blank:
The customer is always…
Paying!
Each video makes me love French people more and more
😂😂😂😂👍👍
You re so hilarious, I love your video ❤😂
I much prefer the honesty of French service over the obsequiousness of American service.
“It’s your job to make them happy!”
“Au contraire, it is my job to exchange a predetermined selection of available food and beverages for money. Besides that I don’t care”
This is the shit we have to deal with American customers while i work in Amazon CS. They fckup and we have to apologise
I’m a Brit, and we love to tease the French. But this somewhat exaggerated, I may be lucky but I have received good service in French restaurants. And I would never ask for a menu item to be changed. I read the menu outside or posted online and if they don’t have what I want I go to another restaurant. Sorry but this one is a miss and not funny.
How do French servers feel about allergies? Like, if someone has a peanut allergy, does the kitchen get spoken to about making sure it's all safe for the customer, or is it a roll of the dice kind of thing? 😂
OMG this js sooo true. It’s scary to call any customer service here in France. 😅 if you get any one on the line at all. On the other hand when you do and put your fears aside and are willing to take some abuse ie you have to grovel they will take their time and will actually think with you. The end result maybe ‘I can’t help you but I know some one who can’
You are brilliant!!
I started laughing my ass off before I even watched the video, I knew this was going to be good lmaoooooo
That’s probably right.
They are the opposite of Brazilians when it comes to dealing with strangers. I can tell you that.
Yeah no, most restaurants are not like that. Some are, and the servers definitely do think the customer is wrong behind their back, but yellong at them directly is a big no no here too :/
American: the customer is king
French waiter: humming La Marseillaise
😂😂😂😂
Sounds like the French actually have their heads on straight.
Worst of Europe
This is actually "American customer service vs literally everyone else."
In Japan, the customer is always "God".
I would do the same
The customers seems to be spoiled there….i get if a customer would drop something by accident ok i get but if the customer does it on purpose and does a karen act, i would be like aswell 'madame/monsieur veuillez prendre cette porte dont vous avez pris pour entrer s'il vous plaît et bonne journée !' Telling them to leave professionaly for bad behavior. You shall not pass! Except sadly i know it isn't like this there ans is more complicated.
I should probably move to France, their more my type of people
As a former waiter, french lady is 100% right.
Without fail, the customer is always rude, wrong, or both
ah putain 😂😂😂
These videos are wonderful! You have really nailed the differences. The US view is smile sweetly and rip off the customer.
Omg .. she’s the best