We purchased a sectional in November 2025 for just under $4000. I can’t recall what the quoted turnaround time was when we purchased it but I remember thinking that we would have it before Christmas. It is now March 5th, 2026 and we do not have a couch.
After a significant delay we did have a delivery to the house on February 9th, 2026. Upon opening the boxes we discovered that some of the pieces were grey fabric and the others were a green corduroy. Upon closer inspection, not all of the grey pieces appear to be from the same couch. For example the arm rest on the left hand side is very wide while the one on the right hand side is narrow, they do not match at all. It appears that we received mismatched pieces from at least 3 different couches and all the pieces put together did not make a full couch.
I contacted Everyroom on February 9th, and was told that they could not do anything until I created a ticket, which I then did. I did not hear anything until just before 4pm on February 11th. I was directed to take pictures of each piece and send them to the company, which I did. It was then suggested that I let them know which pieces we received in the incorrect green corduroy and they would just ship us out those pieces in grey and we could send the green ones back. I said respectfully, that I was not comfortable doing this, I was requesting a new (full) couch be shipped out as I did not trust that we would receive the correct pieces and also we were convinced that the grey pieces we did have were not all from the same couch. The individual I spoke to did agree to this and I was told that a new couch would be shipped out. I was provided with timelines during this call which were not abided by.
Everyroom also advised that they would send out new boxes to box up the incorrect couch and they would have a courier pick it up. As of March 5th, these boxes have not been received. A roll of tape and a roll of plastic wrap were delivered by Everyroom last week however, the boxes have not arrived. I have communicated that we cannot do anything with the incorrect couch until the boxes arrive.
I have been attempting to discuss compensation with the company for almost a month now. Originally we were offered a $250 refund however, in the email they stated if we did not feel that was sufficient they would escalate and request more. I advised respectfully that this amount was not sufficient given the experience we have had. We then received a reply stating that they would not be offering more, despite their statement in the previous email. I have been reaching out to the company for weeks now regarding compensation, requesting that it be escalated and requesting that I be contacted by someone who could help. If I have received a response, it has been them asking for time to follow up and saying they will contact me by X date however, the contact never comes. I reached out again yesterday advising that I expected to be contacted by today to have this issue resolved. I did receive a reply which directed me to create another ticket which I did, and upon submitting the ticket it stated that it could be 72 hours before anyone reaches out. I did communicate that it was frustrating to be directed to create another ticket as the original issue/ticket had not been resolved.
Everyroom had a chance to make this right and it is extremely disappointing that this far they have chosen not to. I expected the company to be apologetic and absolutely mortified about what has happened. I wouldn’t wish this experience on anyone. The customer service that we have received has truly been awful.
I cannot speak to the quality of the product as we still have not received it.
by ZebraConsistent9419